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Terms & Conditions That Protect Your Account

When you open an account with mak77, you're entering an agreement that spells out exactly how deposits and withdrawals work, what happens to your data, and how we…

Account ownership rulesDeposit & withdrawal termsData and privacy framing
mak77 Terms & Conditions That Protect Your Account
HELP WITH YOUR AGREEMENT

How to Reach Us About Terms Questions

If you need to clarify any part of these Terms or you believe mak77 has not upheld its side of the agreement, we've put multiple ways…

Live Chat Support Open the chat window from your account dashboard.
Email Support Send your question to [email protected] with 'Terms & Conditions' in the subject line.
Account Settings Inquiry Go to Settings > Account & Legal, then select 'Request Clarification' to submit a…
HOW WE HONOUR THESE TERMS

Security, Data and Your Rights Under Our Agreement

These Terms spell out real commitments we keep every day. Your account password is encrypted; your payment information stays isolated from our operating systems; and we never share…

Encryption & Account Security

Your login credentials and payment details are encrypted using AES-256 standard.

Data Privacy Framework

We collect your name, email, phone and payment method to verify identity and comply with anti-money-laundering rules.

Withdrawal Verification

Before we release your funds to DANA, OVO, GoPay or QRIS, we match your account holder name to your payment…

Data Retention & Deletion

Transaction records are kept for seven years for regulatory compliance.

Your Right to Dispute

If you don't recognise a transaction or believe a withdrawal failed, open a dispute ticket in Account > Transaction History…

Changes to These Terms

If we update core rules—like fees or withdrawal limits—we email you 30 days ahead.

Your Questions About mak77 Terms & Conditions

Real questions from people just like you about how our agreement works, what you can do with your account, and what happens if something goes wrong.

No. These Terms state that each person may own only one account. If we discover duplicate accounts, we close all but one and may forfeit balances. This rule helps us prevent fraud and keep your account secure. If you've lost access to an old account, contact support and we'll help you recover it instead of creating a new one.

You can explore the lobby and view games, but you can't place a real-money bet or make a deposit until your identity is verified. Our Terms require us to match your name to your DANA, OVO, GoPay or QRIS account before allowing funds to flow. Verification takes 5-10 minutes and happens via a link we send to your email during registration.

Our standard Terms set a daily withdrawal limit of 50 million IDR per account. If you need to withdraw more, you can split the request across two days, or contact support to discuss your circumstances. High-volume withdrawals trigger additional verification steps to protect both us and you from fraud.

Open a dispute ticket in Account > Transaction History and describe what went wrong. Our Terms give you 90 days from the transaction date to report it. We investigate within five business days by reviewing your account activity, device logs and payment gateway records, then reply with a reversal or an explanation of why we confirmed the transaction was legitimate.

These Terms require us to hold transaction records for seven years to comply with tax and anti-money-laundering regulations where local law permits. Personal data like your email, phone and address is deleted within 30 days of your final withdrawal clearing, unless we're required by law to retain it. You can request a data download before deletion.

Our Terms cover deposits and withdrawals via DANA, OVO, GoPay, QRIS and direct bank transfers from Indonesian banks. Each method has its own processing time—DANA, OVO, GoPay and QRIS deposits typically clear in under a minute, while bank transfers may take 1-3 business hours. Withdrawal times depend on the method and bank processing speed.

Only if you breach these Terms—for example, attempting to circumvent verification, using the platform illegally, or creating duplicate accounts. In that case, we freeze your account, notify you by email, and give you a chance to respond. If you've done nothing wrong, your account stays active indefinitely, and only you can close it voluntarily.