Reference

How We Handle Your Account and Data

When you open an account with mak77, your information stays protected under clear policies we apply consistently across every deposit, withdrawal and game session.

Account protection policiesData retention standardsPayment and withdrawal clarity
mak77 How We Handle Your Account and Data
REACH US ANYTIME

How to Contact Us About Your Account or Legal Questions

Live Chat Our support team responds in live chat during lobby hours every day.
Email Support Send detailed requests to our support email address for formal account records, data subject…
Account Settings Log into your account on desktop or mobile app and visit the settings menu…
SECURITY AND TRANSPARENCY

How We Protect Your Data and Account

Encryption and Access Control

Your login credentials, account balance and transaction history are encrypted. Only you can view your wallet and game history.

Cookie and Tracking Use

We use cookies to keep you logged in safely, remember your game preferences and detect unusual account activity.

Data Retention

Account data stays on file for as long as your account is active.

Account Security

Never share your password or one-time codes. If you suspect unauthorized access, change your password immediately through your account settings…

Payment Verification

Before we process any withdrawal, we verify your identity and check your payment history.

Data Subject Rights

You have the right to request what personal data we hold about you, correct inaccurate information, or ask us to…

Common Legal and Account Questions

Your account remains active and your balance is preserved. We do not charge dormancy fees or expire your wallet. You can log back in anytime to resume play. However, where local regulations require, we may need to verify your identity before processing a withdrawal.

Yes. Log into mak77, go to your transaction history in the wallet section, and you'll see every deposit via DANA, OVO, GoPay or QRIS, plus every withdrawal request and its status. Statements are available for download in your account settings.

When you request account closure, any remaining balance is returned to your original payment method within five business days. We retain your account records for compliance purposes, but you will not be able to log in after closure is confirmed.

Contact our support team via live chat or email stating that you wish to exercise your data access right. Provide your account username and the email address registered. We'll verify your identity and send you a document containing all data we hold within 7–14 days.

No. Payment details such as card numbers or bank account information are handled by our payment processor. mak77 stores only your payment method identifier (e.g., your DANA or OVO account linked to the transaction), not the credentials themselves.

Change your password immediately through account settings. Then contact our support team via live chat or email with details of the suspicious activity. We'll review your account history and help secure it. Report any unauthorized transactions within 24 hours.

We share account information only with payment processors (for deposit and withdrawal processing), support and compliance teams, and where required by local law. We do not sell your data. Your game activity and account details remain confidential.