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Your privacy is how we build your trust

When you open an account at mak77, your personal data—name, email, payment details via DANA, OVO, GoPay or QRIS—enters a system built to keep it secure and separate…

Data encrypted in transit and at restPayment details isolated from game recordsAccount access restricted to you alone
mak77 Your privacy is how we build your trust
REACH OUR TEAM

How to contact us about your privacy

Email support Send privacy questions or data access requests to our support inbox.
Live chat Open the chat widget in the bottom right of your account dashboard or lobby…
Account settings Navigate to Settings > Privacy & Data inside your account to view what information…
SECURITY MEASURES

How we keep your information safe

Encryption

All deposits via DANA, OVO, GoPay and QRIS are encrypted using industry-standard TLS protocols.

Account verification

Your account can only be accessed from the device and IP address you registered with.

Withdrawal verification

Before money leaves your mak77 wallet, we verify your identity and confirm the destination payment method matches your account file.

Cookie policy

We use cookies to remember your login session and track your gameplay for analytics.

Third-party access

We share your data only with payment processors (DANA, OVO, GoPay, QRIS) and identity-verification services.

Data retention

After you close your account, we store your records for the period required by Indonesian financial law.

Privacy questions we hear most

Yes. Go to Settings > Privacy & Data in your account, then click 'Download My Data'. We'll prepare a file containing your name, email, phone, payment methods, login history and all transaction records. The file arrives within 14 days.

We keep your records for seven years to meet Indonesian financial regulations. During this time, your data remains encrypted and inaccessible to the live platform. You cannot reopen that account; you'd need to create a new one with fresh verification.

No. We never sell your personal information. We share data only with DANA, OVO, GoPay and QRIS payment processors to clear deposits and withdrawals, and with verification services to confirm your identity once during signup.

Your DANA, OVO, GoPay and QRIS credentials are encrypted immediately upon entry and stored in a separate, isolated database. Game-server records never contain your payment details—only your wallet balance and transaction IDs.

No. We require both your email and password. Login from a new device also triggers an email verification link you must click. Your registered phone number is checked during withdrawal to block unauthorised transfers.

Game studios see only your account ID and your gameplay (bets, wins, losses). They do not see your name, email, phone, payment method or any financial data from your account file.

Login history (IP addresses, device types, timestamps) is kept for 90 days for security analysis. Payment and transaction records are kept for seven years to meet local accounting and regulatory requirements in Indonesia.